Local support services available during COVID-19

This is a very stressful time for local residents.

If you or a neighbor, friend or family member is in need of some additional support during these times there are a range of great local organisations that can assist.

Listed below some of these great organisations, along with some information about the services they offer and how they are doing so in response to Coronavirus.

Yours rights as a consumer

Banyule Community Health Services remains open and are committed to maintaining access to services and support for clients and staff.

Whilst they are still open it’s best to call first on 9450 2000.

Many of their services, including their GP’s are delivering services over the phone where possible.

Their dental service is currently seeing emergency clients only.

They have suspended all of their groups and events. They are still taking referrals for our services – please call 9450 2000 and ask for Referral & Intake.


BANSIC is still open and delivering emergency assistance. If you require emergency food relief, please call BANSIC on 03 9459 5959.

They are currently operating during normal hours (Monday to Friday, 10.00am – 3.00pm).

BANSIC offers the following assistance:

  • Food parcels (pick up or delivery)
  • Coles vouchers
  • Referrals to free foodbank
  • Financial assistance for prescriptions

How can you access this assistance?

  1. Call BANSIC on 9459 5959
  2. Attend a telephone assessment
  3. Arrange for on-the-day pick up or delivery

Who is eligible?
They are prioritising members of our local community (post codes: 3079, 3081, 3084, 3085) but are offering assistance to anyone in need.


Angels are still operating with four volunteers.

3081 Angels are filling referrals from health, welfare and community workers for the following urgent situations only:

  • Women about to give birth or with newborns
  • Refuges for women and families fleeing family violence
  • Children placed in emergency care on short notice
  • Other urgent situations

We can still provide nappies in most sizes.

Web: https://bchs.org.au/services/social-support/financial-and-material-support/3081-angels/
Email: the3081angels@gmail.com
Text: 0419 866 171

In response to Coronavirus they are calling clients before all appointments.

Using telehealth
They are now offering clients appointments via telehealth.
Services where telehealth (phone and/or video calls) appointments are currently available include:

  • NDIS Support Coordination
  • Home Care Packages Management
  • Children’s services
  • Pediatrician
  • Occupational Therapy
  • Speech Pathology
  • Psychology
  • Neuropsychology – children
  • Counselling, mental health and family supports
  • Youth services

Essential Services
They are still providing essential and emergency services in person.
Within Government guidelines they are still providing the following services in person;

  • In Home Support, such as domestic assistance and personal care
  • Podiatry
  • Physiotherapy and Exercise Physiology
  • Counselling
  • Emergency Dental
  • Occupational Therapy (home visits)

Groups based services are temporarily suspended. This includes all groups as indicated on the groups and programs page.

In response to the Coronavirus, Himilo will no long be providing face to face support due to Shop 48, Harmony Centre in the Mall West Heidelberg being closed to public.

Himilo can assist with:

  • Crisis relief and social work support
  • Legal advice
  • Financial advice
  • Community safety

If you are need of support or information you can:

You can also keep up to date with their resources and activities such as:

  • Employment opportunities and resume development
  • Homework help
  • Early learning
  • Fitness, health and recreation

They are currently closed to the public but are working hard on ways to connect with our community.

If anyone needs assistance, they can contact them via;

Their individual support and weekly programs have moved to online platforms to facilitate continued access and support and they have also launched the Banyule Youth Portal – Resources for Self-Isolation.

Young people aged 12-25, their parents/carers and schools/agencies supporting young people can connect with their youth team for information/support on:

  • General wellbeing and healthy living tips
  • Keeping busy while at home
  • Studying online advice (both for students, as well as parents/carers)
  • General support or referral from a youth worker including support to young people & advice and support for parents/carers

They can send you information via email or connect via text, Facebook message, phone call or video chat.

To access this support please fill out the form found here: www.banyuleyouth.com/support

Young people and their families can sign up for our new free online support module.

Simply sign up with your email address and receive a weekly email with tips, advice, videos and content that you can watch and use from home, about taking care of your health & wellbeing.

Each week will have a different theme around mindfulness, health, staying positive and managing stress.

REGISTER HERE: https://tinyurl.com/y7ucnbzo Or contact kate.james@banyule.vic.gov.au or 9457 9929

Banyule Youth Services are continuing our program delivery using a series of online platforms each week for young people ages 12-25.

This includes an art, music, events and LGBTIQ+ group. More details on programs can be found here – www.banyuleyouth.com/get-involved-jets-crew-members

For further detail on any of our program or discuss this opportunities please contact banyuleyouth@banyule.vic.gov.au or 9457 9855

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